If you find discrepancies, DO NOT REFUSE DELIVERY OF DAMAGED MATERIAL. You must inspect all materials and sign for your order upon delivery. Contact one of our sales representatives for more information. We do, however, offer the ability to will-call tile from locations throughout the country depending on the vendor. Unfortunately, because of the fragile nature of tile, we cannot ship tile. If your residence isn’t accessible by a semi truck please choose business or service center (freight terminal) pick-up.ĭamage or lost material during shipment is rare and if you follow the steps outlined below replacement materials will be sent promptly. Please make sure that there is someone at the delivery location that can handle the material. That means the driver is only responsible for unloading the boxes at your curbside.
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